Our security measures

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We would like to welcome you with the safety and trust that you deserve. We are thus committed to taking all the necessary hygiene, safety and health measures for your well-being and that of your loved ones.

 

ALL STEPS OF THE HYGIENE AND
DISINFECTION MEASURES ARE RESPECTED

We have adapted to the current situation by ensuring the safety of all our facilities as set out in the guidelines of the Ministry of Health, through the protocols drawn up by the Spanish Tourism Quality Institute (ICTE), and other recognised guides for the hotel sector (HOSBEC).

 

WE GUARANTEE CLEANLINESS
AND DISINFECTION

The cleaning protocols followed by each of our hotels are based on practices approved by the Ministry of Health.

In addition, the cleaning of all common areas of the hotels is carried out with disinfectants with virucidal properties. Our Cleaning Plan has been revised to increase the frequency of cleaning and disinfection of all areas of the hotel, especially those which are used the most.

For room disinfection, effective cleaning products are used on every surface, in addition to following a series of clinically tested protocols for cleaning textiles and upholstery.

 

PROCESSES HAVE BEEN
DIGITISED

All our hotels provide digital and technical solutions to reduce guest interaction and contact with surfaces. Our bars, restaurants and spas have digitised menus. 

 

FOOD AND BEVERAGE
SERVICE

To further reduce interaction, all processes of ordering, preparation, delivery, consumption and payment of food and beverage services have been adapted to ensure the safety and well-being of our guests and employees.

The handling of food and human contact have also been reduced thanks to our assisted buffet and single-servings. The tables at all of our restaurants respect the safe physical distance of 1.5 metres.

In order to reduce contact and handling cash, we recommend that our guests pay by card.

Room service follows strict safety protocols.

 

WE ENSURE PHYSICAL
DISTANCING

We know how important it is to respect physical distancing during this current situation and this is why we have established specific protocols to ensure this.

Signs have been placed in all the common areas to remind our guests of the need to keep a safe distance from each other, and we have rearranged the furniture so that it is completely adapted to current needs.

Furthermore, guests can enjoy the complete help and support of staff at all times, not to mention extra communication regarding guidelines, measures and adapted services so that these measures can be implemented in every area.

 

WE HAVE SPECIFIC
SAFETY PROTOCOLS

You will find hand sanitiser dispensers at the main entrances to our hotels, as well as other safety measures to guarantee the well-being of all our guests. Members of our team who interact directly with customers, or who prepare and/or serve food, are provided with all protective equipment, such as masks and gloves.

In the case of suppliers who need access to the hotel, they will always do so following the necessary security measures.

Our staff undergo a daily body temperature check when they arrive at work.

The use of a hygienic mask will be mandatory in all common areas.

We have converted our outdoor terraces into smoke free spaces, except for designated areas where smoking is permitted. 

 

 

OUR GREAT TEAM IS HIGHLY RESPONSIBLE
AND HAS RECEIVED THE NECESSARY TRAINING

We have created a Health and Safety Committee to ensure that risks are minimised, by implementing new action protocols in the face of COVID-19 and other viral and infectious diseases.

Similarly, to guarantee maximum safety, all staff have received specific training to ensure the strictest compliance with the contagion prevention plan.

Should a guest have a health problem, we have specific action plans, which would be implemented by our crisis committee, in case of any possible emergency. We also have protective equipment and are able to quickly contact the medical services and health authorities.

 

 

EVENTS
 
Social distancing of 1.5m and obligatory use of a mask.


To safeguard the health of those in attendance, use of a mask will be obligatory when accessing the event and when moving around communal areas. 

We have set up hydroalcoholic gel dispensers at all access points so guests may sanitise their hands.

We have converted our outdoor terraces into smoke free spaces, except for designated areas where smoking is permitted. 

 
Temperature control:

We can take the temperature of all attendees, at the request of the hiring party. If a temperature higher than 38ºC is registered, access to the event will be denied.

A room’s occupancy will be limited to 75% of its capacity.

To ensure compliance with the minimum interpersonal distance, we have reduced our capacities to avoid crowding. Similarly, a maximum of 20 diners per table or group of tables will be permitted.

 
Shared dishes that cannot be served to each customer’s plate will be avoided. Individual portions will be prioritised.
 
We have temporarily removed the cocktail service and all dishes will be served via table service. To guarantee your safety, all dishes will be served as individual dishes.
 
Measures must be taken, where possible, to prevent event attendees sharing spaces with all other guests.
 
We guarantee a room with a capacity over 50 people.

 

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WE ARE FOLLOWING STEP-BY-STEP SANITARY AND DISINFECTION MEASURES

We are adapting to the current situation by ensuring the safety of all our facilities, as dictated by Ministry of Health guidelines.

 

WE ARE ENSURING CLEANING AND DISINFECTION

Likewise, all communal areas are cleaned using anti-viral disinfecting products. 

Our Cleaning Plan has been reviewed to increase the frequency of cleaning and disinfection in all areas, especially those with greater contact.

 

WE ARE ENSURING SOCIAL DISTANCING

We know the importance of maintaining a social distance to deal with the current situation. Therefore, we have established specific protocols to facilitate this separation.

We have placed signs in all communal areas to remind our guests of the need to keep a safe distance from each other.

 

WE ARE ESTABLISHING SPECIFIC SAFETY PROTOCOLS

You will find hydroalcoholic gel dispensers at the main entrances, as well as other safety measures to ensure the wellbeing of all our guests. 

Members of our team who interact directly with guests, or who work in food preparation and/or presentation, are equipped with all personal protective equipment, including masks and gloves. 

 

WE HAVE A GREAT RESPONSIBLE AND TRAINED TEAM 

To ensure maximum safety, our employees have received specific training to ensure the strictest compliance with the infection prevention plan. 

In the event of guest health problems, we have action plans to deal with any possible emergency situations. Likewise, we can quickly contact the medical services and health authorities.